Accessibility Statement

Accessibility Commitment

Making our services accessible to everyone

Our Commitment

Excellence in Diagnostics International (EDI) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards to ensure our customer portal and website are accessible to all users, including those using assistive technologies.

Visual Accessibility

  • High Contrast: Text meets WCAG AA contrast ratios for readability
  • Scalable Text: All text can be resized up to 200% without loss of functionality
  • Color Independence: Information is not conveyed by color alone
  • Screen Reader Compatible: Proper semantic HTML and ARIA labels throughout
  • Focus Indicators: Clear visual indicators for keyboard navigation
  • Alt Text: Descriptive alternative text for all images and icons

Keyboard & Navigation

  • Full Keyboard Support: All functionality accessible via keyboard alone
  • Logical Tab Order: Intuitive navigation through interactive elements
  • Skip Links: Quick navigation to main content areas
  • Clear Headings: Proper heading structure for easy navigation
  • Breadcrumbs: Clear location indicators throughout the portal
  • Consistent Layout: Predictable navigation and interface patterns

Screen Reader Optimization

  • Semantic HTML: Properly structured page elements
  • ARIA Landmarks: Clear page regions for easy navigation
  • Form Labels: All form inputs have descriptive labels
  • Error Messages: Clear, accessible error descriptions
  • Status Updates: Live regions for dynamic content changes
  • Table Headers: Proper table markup for data relationships

Mobile Accessibility

  • Responsive Design: Optimized for all screen sizes and orientations
  • Touch Targets: Minimum 44x44 pixel touch areas for interactive elements
  • Gesture Alternatives: All gestures have button/link alternatives
  • Zoom Support: Content remains functional when zoomed to 200%
  • Orientation: Content works in both portrait and landscape modes

Current Conformance

Target Standard: WCAG 2.1 Level AA

Status: We are actively working toward full conformance. Our customer portal currently meets many WCAG 2.1 Level AA success criteria, with ongoing improvements in progress.

Testing: We conduct regular accessibility audits using:

  • Automated testing tools (axe, WAVE, Lighthouse)
  • Manual keyboard navigation testing
  • Screen reader testing (NVDA, JAWS, VoiceOver)
  • User testing with people with disabilities

Known Limitations

While we strive for full accessibility, we are aware of the following limitations:

  • Some third-party embedded content may not be fully accessible
  • Older PDF documents may not meet current accessibility standards (we're working on updates)
  • Complex data visualizations may have limited screen reader support

We are actively addressing these issues and welcome feedback on how to improve.

Alternative Formats

If you encounter accessibility barriers or need information in an alternative format:

• Documents: We can provide calibration certificates and documentation in accessible formats

• Phone Support: Full service scheduling and support available via phone

• Email Support: Detailed assistance available through our support team

• In-Person: On-site consultations available for complex needs

Feedback & Support

We welcome your feedback on the accessibility of our services. If you encounter an accessibility barrier:

Accessibility Coordinator: Jennifer Adams

Email: accessibility@edi-calibration.com

Phone: (555) 123-4567

Response Time: We aim to respond within 2 business days

Please provide as much detail as possible: what you were trying to do, what happened, and what assistive technology you were using (if any). This helps us identify and fix the issue quickly.

Ongoing Improvements

Accessibility is an ongoing effort. Our commitment includes:

  • Quarterly accessibility audits
  • Regular staff training on accessibility best practices
  • User testing with people with disabilities
  • Monitoring evolving WCAG standards and updates
  • Continuous improvements based on user feedback

Last Updated: 5/9/2026

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