Your Privacy Matters

Last updated: 5/9/2026

Our Commitment

Excellence in Diagnostics International ("EDI," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer portal and calibration services.

Information We Collect

Personal Information:

Name, email address, phone number
Organization name and address
Billing and payment information

Equipment Information:

Device serial numbers and models
Calibration history and certificates
Service records and technical notes

Usage Data:

Portal login and activity logs
Browser type and IP address
Pages visited and features used

How We Use Your Information

Provide calibration services and customer support
Process payments and maintain billing records
Send service reminders and appointment confirmations
Maintain equipment history and compliance documentation
Improve our services and customer portal
Comply with legal and regulatory requirements

Data Protection & Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption for all data transmission
Secure, encrypted database storage
Regular security audits and updates
Access controls and authentication requirements
HIPAA-compliant data handling practices
Regular backups and disaster recovery procedures

Your Rights

Access: Request a copy of your personal information
Correction: Request corrections to inaccurate data
Deletion: Request deletion of your data (subject to legal requirements)
Opt-out: Unsubscribe from marketing communications
Portability: Request your data in a portable format

Cookies & Tracking

We use cookies and similar technologies to enhance your portal experience:

Essential Cookies: Required for portal functionality and security
Performance Cookies: Help us understand how you use the portal
Functional Cookies: Remember your preferences

You can control cookies through your browser settings.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

Calibration records: Minimum 7 years (regulatory requirement)
Account information: Duration of active account + 3 years
Payment records: As required by tax and financial regulations

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

Email: privacy@edi-calibration.com

Phone: (555) 123-4567

Address: 123 Calibration Way, Suite 100, Anytown, USA 12345

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